Frequently Asked Questions / More Information

The Public Records Division is open from 8:30 a.m.-4:30 p.m. Monday through Friday for you to make requests, make payment, and/or pick up your completed records.

Please be advised: The Public Records Division cannot provide legal advice or make any legal determinations with regard to your public records request. 

For Discovery requests, click here.

Frequently Asked Questions

How do I make a public records request?
Requests may be made by contacting the State Attorney’s Office’s Public Records Division by phone at (904) 255-2927, by email at SAO4PRR@coj.net, in person using the vestibule telephone, or in writing to:

State Attorney’s Office
Public Records Division
311 W. Monroe St.
Jacksonville, FL 32202

How Do I make a request for records from Clay or Nassau?
The Duval Public Records Division handles requests for all three counties within the Fourth Judicial Circuit.

What forms of payment are accepted?
The Public Records Division will accept payment in the form of check, money order, or cash.  The office will update the website as soon the ability to accept credit and/or debit cards is available.

What is the difference between a “General Public Records Request” and a “Law Enforcement Agency Request for Records”?

Certain Florida statutes provide various agencies with duties and responsibilities that include requesting records from other law enforcement agencies. These requests for records are governed by individual statutes, not based on a request for records obtainable under Florida’s very broad Sunshine law.  Additionally, the majority of the data exempt from the Sunshine law is made available to the law enforcement agency as laid out in the specific Florida statute.

Having separate policies and procedures in place for general requests versus law enforcement requests helps the Public Records Division ensure the general requests are responded to promptly, within a reasonable time, and are not impeded by the requests received from other law enforcement agencies.

Must my request be in writing?
Public records requests do not have to be made in writing unless specifically required by a  Florida statute. However, the State Attorney’s Office receives many public records requests. To help us better understand and respond to your request, it may be helpful to consider using the web submission form.

Will I receive acknowledgment of my public records request?
The Public Records Division promptly acknowledges each received public records request. If you make a request and do not receive an acknowledgment within 72 hours, please contact the Public Records Division to verify it did, in fact, receive your request.

Does the State Attorney’s Office have to respond to a broadly stated request?
The State Attorney’s Office is obligated by law to respond to your request in good faith. If your request is broad, you may have to pay a large amount to cover the costs of the response.

Does the State Attorney’s Office honor standing requests?
No. Upon receipt of a public records request, the State Attorney’s Office must comply by producing all non-exempt documents in our custody that are responsive to the request, upon payment. However, this mandate applies only to those documents in the custody of the State Attorney’s Office at the time of the request. The State Attorney’s Office is not required to, and cannot, respond to a so-called standing request for production of public records that it may receive or produce in the future.

Are there costs to obtain records?
There are costs to public records requests. The State Attorney’s Office does not waive costs for indigent requestors. Pursuant to Section 119.07(4)(a), Florida Statutes, the State Attorney’s Office will impose the fees as listed in the Policies and Procedures.

Does the State Attorney’s Office have to create a record if I request it?
No. Florida’s public records laws do not obligate agencies to create records. It requires agencies to make available to the public copies of the public records it already has. Once you submit a public records request by email, that email is also subject to disclosure as a public record.

Does the State Attorney’s Office have to answer questions I have about what is stated in records?No. Florida’s public records law obligates agencies to provide copies of public records. It does not require agencies to explain records or answer questions based on the records’ content.

How long will my request take?
The Public Records Division receives hundreds of public records requests, media inquiries, and records requests from law enforcement agencies every month. It is not possible to provide a timeline for when each request will be responded to, however, all requests will be filled within a reasonable timeframe and in good faith.

Can I impose a response deadline upon my request?
No. Agencies are obligated to respond to public records requests reasonably and promptly. Requests and the amount of effort an agency puts forth to respond to them vary greatly.

Can I make a public records request and have it sent to an inmate?
You may have your records sent to anyone you like. However, in order to properly route the records, we will need to know who should receive the request. Please note that inmates cannot receive CDs or DVDs in the mail. If your request includes CDs or DVDs, we will have to provide those records directly to the requestor.

May I make a public records request while incarcerated?
Yes.  However, please be advised that fees are not waived based on incarceration and that the jail/prison will not accept CDs and DVDs.

Who should I contact if I have questions or issues with the response I received?
Contact the Public Records Division at (904) 255-2927.